Privacy Policy

Protecting your privacy is crucial to us. We are dedicated to safeguarding and respecting your personal data. This Privacy Policy outlines the types of personal data we collect when you use our services, how we use and protect your data, with whom we share it, and your rights regarding your personal information. Please review this policy thoroughly to understand our practices.

We may update this Privacy Policy periodically, and it is important to review it for any changes. The personal information we hold will be managed according to the current privacy notice at that time. If significant changes are made, we will notify you.

This notice is intended for customers and potential customers. If you are an employee, contractor, or third-party service provider for PI, your personal information will be used according to your employment contract or other relevant policies, which can be accessed by contacting us.

References to 'we', 'us', or 'our' in this policy pertain to each company within the PI Group as the context requires. Similarly, references to 'you' or 'your' pertain to our customers and potential customers as necessary.

By accessing our websites or using any communication channels to contact us, you acknowledge that you have read and understood this notice and how we process your disclosed information, including personal data, before becoming a client. Upon opening an account with us, you agree that this notice and any amendments will govern our handling of your personal data throughout our business relationship and after its termination.

We collect personal data from customers and potential customers, including:

• - Name, surname, and contact details
• - Date of birth and gender
• - Financial information, such as income, assets, liabilities, account balances,
• - trading statements, and tax/financial statements
• - Employment and professional details
• - Location data
• - Trading experience, risk tolerance, and risk profile
• - IP address, device specifications, and trading activity information
• - ank account, e-wallet, and credit card details
• - Details of website or app visits, including traffic, location, weblogs, and communication data

We use cookies to gather information about your website usage. Cookies are small text files stored on your device that send information back to our server when you access our site. These cookies enable personalized settings and preferences to enhance your experience. More information is available in our Cookies Policy on our website.

We maintain records of your trading behaviour, including:

• - Products traded with us
• - Date of birth and gender
• - Financial information, such as income, assets, liabilities, account balances,
• - trading statements, and tax/financial statements
• - Historical trade and investment data, including amounts invested
• - Location data
• - Preferences for specific products and services

Legal requirements necessitate identifying new account holders or adding new signatories to existing accounts. We must record certain documents (e.g., passport, driver’s license, national ID card, utility bills, trust deeds, credit checks) to comply with anti-money laundering laws.
Corporate clients must provide additional information, such as corporate documents, shareholder and director details, and additional personal information on shareholders and directors.
We obtain this information through your service and website usage, account opening applications, demo sign-up forms, webinar sign-up forms, cookies, tracking technologies, news updates, and our ongoing relationship.
Information may also come from third parties, such as purchased marketing lists, publicly available sources, social media platforms, introducing brokers, affiliates, bankers, credit card processors, and subscription-based intelligence databases.
We may request additional personal information from time to time (e.g., through surveys or special offers). If you choose not to provide necessary information, we may not be able to offer specific products or services.
We may record communications (electronic, telephone, in-person) related to the services we provide and our relationship with you. These recordings are our property and evidence of communications. Telephone conversations may be recorded without further notice.
CCTV may record your image if you visit our offices or premises.

Disclosure of Personal Information

We may share your personal data with:

• - Other companies within the PI group
• - Third-party app providers for our apps, communication systems, and trading platforms
• Service providers and specialist advisers contracted for administrative, IT, analytics, marketing optimization, financial, regulatory compliance, insurance, research, or other services
• - Introducing brokers and affiliates
• - Payment service providers and banks processing transactions
• - Auditors, contractors, or advisers auditing or advising us
• - Courts, tribunals, and regulatory authorities as required by law
• - Government bodies and law enforcement agencies
• - Any third-party necessary to enforce our Terms and Conditions or other agreements
• - Anyone authorized by you

We only disclose the minimum personal data necessary for these third parties to fulfil their contractual obligations. Our service providers are not allowed to share or use personal data for other purposes than providing services to us.
Our websites or apps may link to third-party websites. These sites are not covered by this privacy notice. Check each third party's privacy practices and procedures.

Consent and Legal Basis for Processing

We process your personal data based on one or more legal bases, including:

• - Performing our contractual obligations
• - Compliance with legal and regulatory requirements
• - Pursuing our legitimate interests

If none of these legal bases apply, we will seek your consent. You have the right to withdraw consent at any time by contacting us or unsubscribing from email lists.
We may use your data for marketing, promotions, market news, and analytical reports through calls, emails, account portal notifications, SMS, and push notifications. You can opt out via your online account portal or by emailing our Data Protection Officer (DPO) at support@pacific-index.com if you lack portal access.

Data Management and Security

We prioritize safeguarding your personal data and implement technical and organizational measures to ensure security. We have appointed a Data Protection Officer to oversee our data management practices.
We require external organizations handling personal information to acknowledge its confidentiality, respect privacy rights, and comply with data protection laws and this privacy notice.
Our data protection measures include:

• - Training employees to respect customer privacy
• - Requiring passwords and two-factor authentication for system access
• - pplying data encryption during internet transactions
• - Using firewalls, intrusion detection systems, and virus scanning tools
• - Secure networks and encryption for data transmission
• - Implementing a clean desk policy and secure storage for physical records
• - Employing physical and electronic security measures, such as access cards, cameras, and guards

Data Retention

We store personal information in secure facilities and take measures to protect it from misuse, loss, unauthorized access, modification, or disclosure. When personal information is no longer needed, we will remove identifying details or securely destroy records. However, we may need to retain records for a significant period to comply with investment services and anti-money laundering laws. We maintain records for five years after our business relationship ends, or longer if required by regulators. Prospective client data from incomplete or rejected account applications is kept for six months, unless longer retention is required. Opt-out details for marketing communications are kept on a suppression list.

Your Rights

You have the right to:

• - Request access to your personal data (data subject access request)
• - Request correction of your personal data
• - Request erasure of your personal data, subject to legal requirements
• - Object to processing based on legitimate interest or direct marketing
• - Request restriction of processing in specific scenarios
• - Request data transfer to you or a third party
• - Withdraw consent for data processing

Submit requests via email to support@pacific-index.com using your registered email address. Erasure requests can also be made through your online portal. We aim to respond within one month but will notify you if more time is needed. We may charge a reasonable fee for excessive, repetitive, or unfounded requests or additional copies of the same data.

Contact and Complaints

For queries or complaints, contact us at support@pacific-index.com using your registered email address. We strive to respond within one month but will keep you informed if more time is needed.